Post by account_disabled on Dec 4, 2023 7:29:02 GMT
By personalizing commercial offers and messages to customers, they in return expect to have real support on a case-by-case basis. It is therefore important to gradually get rid of a legacy of customer service often perceived as inflexible, impersonal and riddled with errors. With this new generation AI or artificial intelligence 2.0, language is better analyzed in “ first reading ” with identification of language nuances and needs. By understanding customer expectations,
AI can either respond immediately to a customer's query, or redirect them to a better advisor. With this analysis, it is therefore easier to know whether a customer needs a constructed response or Country Email List simple technical support. The ultimate promise is to make the entire customer service cycle easier, faster and better. Tools like chatbots that will evolve Because moreover, changing processes in customer relations implies greater availability .
In line with growing customer expectations, AI has made it possible to create chatbots capable of helping customers 24 hours a day if necessary. Relatively new, this technology is really making headway. Gartner estimates that by 2020, 25% of customer service worldwide will use chatbots . In 2017, they were only 2%[1]. The standardization of chatbots will redefine the rules of the customer relationship game and give small businesses the resources necessary to grow even further.
Until now, customer relations often meant low costs and understaffed teams, resulting in poor quality support. Ironically, the use of AI will make the customer experience more human , giving bots their own utility. Customer experience is indeed an essential point for brands and businesses. Recently, 64%[2] of French people said they were ready to abandon a brand.
AI can either respond immediately to a customer's query, or redirect them to a better advisor. With this analysis, it is therefore easier to know whether a customer needs a constructed response or Country Email List simple technical support. The ultimate promise is to make the entire customer service cycle easier, faster and better. Tools like chatbots that will evolve Because moreover, changing processes in customer relations implies greater availability .
In line with growing customer expectations, AI has made it possible to create chatbots capable of helping customers 24 hours a day if necessary. Relatively new, this technology is really making headway. Gartner estimates that by 2020, 25% of customer service worldwide will use chatbots . In 2017, they were only 2%[1]. The standardization of chatbots will redefine the rules of the customer relationship game and give small businesses the resources necessary to grow even further.
Until now, customer relations often meant low costs and understaffed teams, resulting in poor quality support. Ironically, the use of AI will make the customer experience more human , giving bots their own utility. Customer experience is indeed an essential point for brands and businesses. Recently, 64%[2] of French people said they were ready to abandon a brand.